Refund, Exchange & Cancellation Policies

We want you to be happy

 

At Thrive Massage & Wellness, our first goal is to help you reach your wellness goals. We understand that situations change and urge you to contact us if you need further assistance.

 

Cancellations

Appointment may be cancelled without penalty within 24 hours of the service. Cancellations with less notice will be charged at the full service rate.

 

Memberships

Please consult your membership agreement for detailed information about your contractual rights as a member. Your membership agreement is for a 12-month period. If you need to cancel or suspend your membership earlier than that, please contact us to see if other arrangements are possible.

 

Refunds

There will be no refunds for services rendered. Additionally, the purchase price of gift cards or packages cannot be refunded.

 

For consumable goods, such as candles, essential oils, lotions, etc., refunds are valid for 30 days. if you have a receipt, a full refund will be issued as long as the item is in its original, unused, unaltered state. If you do not have a receipt, we will issue a store credit in the amount of the current sale price of the item.

 

Exchanges

In most cases, we can exchange items and services in the amount of their value. Please visit or call with your request to see if an exchange is possible.

 

Gift Cards

Gift cards cannot be exchanged for cash. They may be replaced if lost or stolen, as long as the card has not yet been redeemed.